When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at contact@tadot.store with your name and order number, and we will look into it for you.

We’re sorry you didn’t love your TADOT. Please reach out to contact@tadot.store with your order number and the products you’d like to exchange or return, and we’ll take care of the rest.

 Credit card refunds usually take 5-10 business days to appear on your statement.

You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, email contact@tadot.store  and we’ll help find an alternative solution.

If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email contact@tadot.store  if you have any questions — we’re here to help.

Yes, we offer shipping services to all countries